• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project. • Participate in the training programs and the daily coaching sessions. • Abide by the shift timings • Abide by the company’s policies and procedures. • Incorporate Spantronics core values into all aspects of work life • Achieve the quality and production standards for the project • Assist Team Leads in helping others become successful • Undertake any added responsibilities and special assignments delegated by the Operations Manager • Making calls on behalf of the client • Show courtesy to the customers • Proper representation of the client while making calls • Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis

Responsibilities:

• • Selling Skills.
• • Listening Comprehension Skills.
• • Basic PC and Telephone skills.
• • Final Expense product knowledge
• • Customer service skills.
• • Basic typing skills.
• • Complaint management.
• • Knowledge of the processes outlined for
• I. Case Handling.
• II. Callbacks.
• III. Escalations.
• IV. Forwarding.
• V. Reporting/Date logging.

Qualifications:

• ● Intermediate, A/O level