CSR for Final Expense

35,000 to 45,000

Sales    Rawalpindi/islamabad    2023-06-14 14:55:16    Full Time

Job Description

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project. • Participate in the training programs and the daily coaching sessions. • Abide by the shift timings • Abide by the company’s policies and procedures. • Incorporate Spantronics core values into all aspects of work life • Achieve the quality and production standards for the project • Assist Team Leads in helping others become successful • Undertake any added responsibilities and special assignments delegated by the Operations Manager • Making calls on behalf of the client • Show courtesy to the customers • Proper representation of the client while making calls • Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis


  • • Selling Skills.
  • • Listening Comprehension Skills.
  • • Basic PC and Telephone skills.
  • • Final Expense product knowledge
  • • Customer service skills.
  • • Basic typing skills.
  • • Complaint management.
  • • Knowledge of the processes outlined for
  • I. Case Handling.
  • II. Callbacks.
  • III. Escalations.
  • IV. Forwarding.
  • V. Reporting/Date logging.


  • ● Intermediate, A/O level